Frequently Asked Questions

Please read our FAQ before sending us a message.

What are delivery charges for orders?

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses by ePacket or EMS and in USA by USPS.

Which payment methods are accepted?

Payments methods include PayPal and Credit cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3) You can use the PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

How long will delivery take?

SHIPPING TIME

Shipping time varies by location. These are our estimates:

LOCATION

*ESTIMATED SHIPPING TIME

United States

12-25 Business days

Canada, Europe

12-30 Business days

Australia, New Zealand

12-25 Business days

Mexico, Central America, South America

15-35 Business days

Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

Can I cancel my order?

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

What is your refunds policy?

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (45 days not including 2-5 day processing))
  • you receive the wrong item
  • you do not want the product you’ve received (but you must return the item and the item must be unused)
How can I track my order?

 

  • You will receive an email with a tracking number once your order is shipped. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
  • If you have any other questions, please contact us and we will do our best to help you out.

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